Every second of every day, an almost infinite amount of information is flowing through the web. No wonder that consumers like us feel overwhelmed. That is why we have developed our very own filters: Information that does not captivate us will be forgotten in an instant, if it registers at all. The same is true for your customers: They will come across the marketing efforts of online traders many times over, every single day. Newsletters with discount vouchers. Another series of clips of models showing off the new collection on the runways of the world. Image videos trying to sell us the next hip brand. Very few e-commerce businesses manage to really engage emotionally with their target groups or even provide them with information that actually matters. Do you? Do you know how to get through to the people you want to reach? What are they interested in? Do they go for low prices or for sustainability? Is your “Buy now” button placed in the right position to clinch the deal? Not sure anymore? Then we are here for you!
To understand your customers, you need to get into the minds of your customers. Where do they want to go? When and how do they want to get there? Which route will they take? Our UX experts and funnel analysts do exactly this for you: They step into your customers’ shoes and work with you to develop appropriate solutions for navigating your customers through their journeys, exceeding their expectations and going for top conversion and excellent KPIs. We generate active traffic and personalized (omni-channel) communication for better customer retention. Why should you trust us to do this?
Knowledge is power. If you know more about the behaviour and the preferences of your customers, you can give them a truly personalized experience. We can reveal all the business potential lying dormant at every step of the customer journey and find the right footholds for optimization in our detailed data analyses. We care about customer satisfaction and the changing expectations of your target groups. With us at your side, you can develop happier and more loyal customers and give them bespoke, tailor-made recommendations. Our consulting support is grounded in professional conversion optimization, heuristic evaluations, A/B or multivariate tests, and data-driven analytics, supercharged with our expert reviews. We do this because we know: Customer retention is invaluable. Loyal customers that come back time after time are the key to increasing revenue and reducing attrition. Let us shape the perfect customer journey for you with the power of our service portfolio: